How do I place an order?
Does a customer have to create an account?
For online orders, Basiligo recommends customers to create an account to place orders so future checkouts are seamless. However, you can also opt to check out as a guest.
How can changes in account information be made?
Under My Account there are instructions to change your details (modifications, additions, and/or deletions) to account information: customer's name, delivery address, phone number, and payment details. All our servers are regularly double-checked for security in order to protect all the information entered and we are SSL certified for credit card checkout.
Are special requests possible?
Yes, we can accommodate special requests. Either designate your comments on each particular dish in the website or give the team a call to customize your order at 02-553-0049.
Can meals be planned and ordered ahead?
Yes. In fact, this is the essence of Basiligo's service: planning meals and ordering in advance.
Can orders be canceled or changed?
Yes. Cancellations can be made through the My Order History section. Cancellations on the same day of the delivery date will be fully charged.
Where does Basiligo deliver?
Basiligo delivers to all areas of Abu Dhabi up to Abu Dhabi Airport and Baniyas for minimum order of AED 30. For Saadiyat Island, Yas Island, and beyond the Abu Dhabi Airport minimum order is AED 200.
Does Basiligo have on-demand deliveries?
Yes, we provide on demand meals from 10:00 AM to 10:00 PM.
At what time will the orders arrive?
You can schedule your food to be delivered within maximum 60 to 90 minutes of your order or you can schedule the desired delivery time during checkout.
Can orders be picked up?
No. Basiligo has no bricks-and-mortar sit down outlet that can accommodate for-pickup orders. Basiligo's kitchens are professional catering kitchens. Orders can be placed by online or by phone 02-553-0049.
Are nutritionist-consultations required?
No. Basiligo's ease of use is anchored on the belief that customers know what their individual needs are, without having to consult with a nutritionist. All calories and nutritional information is posted on each product's page for easy reference. A portion of the dishes are officially verified by Abu Dhabi Government Health Authority's Weqaya Program.
What is the Health Authority's Weqaya Program?
The specifications stipulate strict standards for the amount of calories, salt, fat and sugar permitted in food, among other specifications. Food items that follow the "Weqaya Food Specifications" are allowed to carry the Weqaya logo. The logo is a heart shape encircling the word Weqaya, signifying that simple lifestyle preventive measures such as choosing healthy food options can decrease the risk of health issues related to Cardio Vascular Diseases. To read more about the Weqaya program check out their website:HERE
Can healthy be delicious at the same time?
YES, definitely! Basiligo's chefs and nutritionists have combined efforts to ensure that all dishes and beverages appeal to the palate and satisfy dietary requirements.
Are the meals aimed at weight-loss?
No we do not yet have set weight loss plans. While our menu items are nutritionally balanced and approved by Health Authority, we do provide the calories details for you to make an informed eating decision. We do, however, encourage our customers to exercise and find ways to maintain healthy bodies while eating non-processed, wholesome food.
Are there halal menu items?
Yes, all of Basiligo's meals are halal. To be sure, we have consulted with special-diet experts on the ingredients and food-preparation methods.
Do you prepare vegetarian and vegan meals?
Yes, we do! Use the filter on daily menu to see the choices.
How big are the portions?
We try to structure our portion size so you will be full and give you energy to do your work for the rest of the day, but not falling asleep at your desk.
How should customers prepare meals?
Unless these are intended to be served cold (like greens), meals are to be re-heated in microwave ovens. All containers and lids are microwave safe.
Is there nutritional information for each menu item?
Yes. Please find all nutritional information online under My Order History or each individual menu item from the Daily Menu.
Are your kitchen facilities approved?
Basiligo's state-of-the-art kitchens are government approved and licensed by Abu Dhabi Food Control Authority, Abu Dhabi Municipality, Abu Dhabi Health Authority, and is HACCP Certified.
Our new branch in Reem Island is now open 026789782 Dismiss